WordPress Support
Your WordPress website, handled.
Your website should not become another job you have to do.
I provide ongoing WordPress support for businesses and organisations that need someone experienced to keep their website working, maintained, and looked after, without hiring a full-time WordPress person.
Nearly seven years supporting WordPress membership software customers, with 8,263 support tickets resolved.
When something needs doing
You should know who is taking care of your website.
This service is for businesses and organisations whose WordPress website matters to their work, but who do not need a full-time WordPress employee or a developer on the payroll.
Most of the situations that bring people to me look something like this.
- WordPress, plugins, and themes need maintaining.
- Something breaks, and nobody knows who should fix it.
- Small website changes keep sitting on a list.
- Performance or technical issues need investigation.
- Several different freelancers have worked on the website, and nobody really owns it.
- The team needs one person who understands the website and can take responsibility for ongoing WordPress work.
Ongoing care
The WordPress work that keeps getting pushed to later.
This is the WordPress maintenance and support work I take on as part of an ongoing arrangement.
Core, plugin and theme updates
WordPress core, plugins, and themes kept current and checked afterwards, rather than left to drift until something gives.
Backups and monitoring
Regular backups and website monitoring, so there is always a recent copy, and I notice when something changes.
Troubleshooting and bug fixes
When something stops working, I investigate it, fix what I can, and tell you plainly what I found.
Small content and website changes
Text edits, a new page, images swapped, links corrected. The small jobs that otherwise wait for months.
Plugin setup and configuration
Choosing, installing, and configuring plugins properly, and retiring the ones that are no longer earning their place.
Performance checks and improvements
Looking into what is making the website slow, and improving what can reasonably be improved.
Security and general website health
Routine checks on the state of the WordPress install, its users, its permissions, and its housekeeping.
WooCommerce support
Support for the WooCommerce side of a website where selling is part of what you run.
Membership-site support
Membership plugins, member access and content restriction, which is the ground I know best of all.
Technical recommendations
A considered opinion on hosting, plugins and technical decisions before you commit to them.
Ongoing WordPress questions
Somewhere sensible to send the WordPress question you would otherwise sit on for a fortnight.
Experience
WordPress support is where a lot of my work began.
I spent nearly seven years supporting customers who use WordPress membership software, and I resolved 8,263 support tickets in that time. That is a great many websites, and a great many problems described by people who were understandably frustrated by the time they wrote in.
What that work taught me is not that I can build anything anyone asks for. It is that I can work out what is actually happening on a website. I can troubleshoot a problem, explain it in plain language, handle the parts that sit within my expertise, and recognise when something genuinely needs specialist development.
I would rather tell you that honestly than pretend every technical problem falls inside routine support.
The other thing worth saying is that you are working with me. You are not raising a ticket into a queue and being passed between support agents who have never seen your website before. The person who looked at your WordPress install is the person who replies to you. If you would like the longer version first, you can read more about my background and how I work.
Knowing what is wrong, saying it in plain language, and being straight about where my expertise ends. That is the job.
Plans
Choose how much WordPress support you need.
These are ongoing monthly support relationships rather than bundles of freelance development hours. Your website is looked after continuously, and each plan also includes a set amount of hands-on WordPress work for you each month.
Essential
$405 /month
For websites that mainly need dependable ongoing care.
- WordPress maintenance
- Core, plugin, and theme updates
- Backups and monitoring
- Routine troubleshooting
- Small website changes
- Up to 4 hours of hands-on WordPress work each month
For regular support
Growth
$850 /month
For active websites that need regular hands-on support.
Everything in Essential, plus:
- Regular website improvements
- Plugin setup and configuration
- Performance troubleshooting
- Priority support
- Technical recommendations
- Up to 10 hours of hands-on WordPress work each month
Partner
$1,700 /month
For organisations that want someone to take ongoing responsibility for their WordPress website.
Everything in Growth, plus:
- Proactive website improvements
- More complex troubleshooting
- Coordination with developers or other technical providers when necessary
- Ongoing technical planning
- Priority handling
- Up to 20 hours of hands-on WordPress work each month
Partner is about having me take ongoing technical ownership of your WordPress website, rather than simply buying twenty hours of labour.
Every plan starts with a website review rather than a checkout. Nothing is bought from this page.
How it works
How the included hours work.
Your plan includes up to a set amount of hands-on WordPress work each month. This gives us a clear amount of capacity for fixes, changes, troubleshooting and improvements, while your ongoing website care continues in the background.
- Essential includes up to 4 hours each month.
- Growth includes up to 10 hours each month.
- Partner includes up to 20 hours each month.
What the hours are for
The hours cover hands-on WordPress work: fixes, changes, troubleshooting, configuration, improvements, and other tasks you ask me to do. The routine care in your plan, the maintenance, updates, backups, and monitoring, is not taken out of that allowance.
If something needs more time
If a piece of work looks likely to go beyond the capacity in your plan, I will tell you before I start it. We can decide together whether to move to a higher plan or scope that work separately. Nothing additional is billed without your approval.
Need more or less support?
You are not expected to predict your support needs perfectly. You can switch plans as your website and your workload change. Start at the level that makes sense now, and move when it stops making sense.
Unused hours
Included hands-on support hours are for that month’s capacity and do not roll over to future months. They are time held open for your website rather than credit building up, which is what makes it possible to keep that capacity free when you need it.
Major development projects, full redesigns, and new website builds sit outside the ongoing support plans. Those can be scoped separately.
The value here is not really the number of hours. It is continuity: someone who already knows how your website is put together, and who is responsible for looking after it.
Start here
Before you choose a plan, let me look at the website.
You do not need to choose or buy anything first. The review comes before any plan does.
01
Tell me about the website
Share the URL, what the website does, and what you currently need help with.
02
I review it
I take an initial look at the WordPress setup and the kind of ongoing support it is likely to need.
03
We decide what makes sense
If I can help, I recommend the appropriate support arrangement before any ongoing work begins.
Request a website review
A few details are enough to begin. Please do not send passwords or login details through this form. If I need access to the website later, we will arrange that securely.
Questions
Questions about ongoing WordPress support.
What does ongoing WordPress support include?
It combines two things. The first is routine website care that continues in the background: WordPress core, plugin, and theme updates, backups, monitoring, and regular checks on the health of the site. The second is hands-on work you ask for, within your plan’s monthly capacity: fixes, small changes, troubleshooting, configuration, and improvements.
How do the monthly support hours work?
The hours are for hands-on WordPress work. The routine care in your plan is not deducted from them, so updates, backups, and monitoring carry on regardless, and the hours stay available for the things you actually want done.
What happens if I need more hours?
I will tell you before the work starts. We can either move you to a plan with more capacity, or scope that piece of work separately. I do not carry out additional billable work without your approval.
Can I change plans?
Yes. You can move between plans as the amount of support you need changes. If the website gets busier or quieter, the plan can follow it.
Do unused support hours roll over?
No. The included hours are capacity reserved for that month, and they do not accumulate. Holding that capacity open for your website each month is what keeps it available when you need it.
Do you support WooCommerce websites?
Yes, within the scope described on this page: updates, maintenance, troubleshooting, configuration, and small changes on a WooCommerce site. Building a complex store or developing custom checkout functionality is a separate project rather than routine support.
Can you support WordPress membership websites?
Yes. I spent nearly seven years supporting customers using WordPress membership software and resolved 8,263 support tickets, so membership plugins and the problems that tend to appear around member access and content restriction are familiar ground.
Can you take over a website built by another developer?
Usually, yes, and that is one of the things the initial website review is for. I look at how the site has been put together and tell you what taking it on would involve.
Do you redesign or build new WordPress websites?
Redesigns and new builds are separate projects and are not included in these ongoing support plans. If that is what your website needs, we can scope it on its own.
Do I have to sign a long-term contract?
No. Support plans are month-to-month, with 30 days’ notice if you decide to end your plan. If your support needs change, you can also switch plans for a future billing period.
What happens if my website needs specialist development?
I will say so. Part of my job is recognising when a problem needs specialist development rather than routine support. I would rather identify that early and coordinate with a developer than spend your hours on something outside my expertise.
Which WordPress support plan do I need?
Try not to overthink this one. Request a website review, start with the plan that fits what you need now, and change it later if your needs change.
Your website
Give your WordPress website someone responsible for looking after it.
Tell me what you are running and where you need help. I will take a look before recommending an ongoing support plan.