Community Systems Strategist
Build the kind of community people return to
I help teams and community builders make their knowledge easier to find, their onboarding easier to follow and their members easier to keep.
Nearly seven years supporting WordPress membership software customers, with 8,263 support tickets resolved.
Mary Mojisola Job
Customer Education and Knowledge Management Professional. Owner of HDY Haus.
Start here
Choose your path
Four ways to work with me, from a community you join once to a role you hire me into.
Join the Circle
A hosted community where you can be known beyond what you do. One payment, lifetime access, no subscription to remember.
Book a Strategy Session
One hour, one to one, on a problem you are stuck on. You complete a short questionnaire first so we use the time on answers, not on background.
Invite Mary to Speak
Talks and workshops on customer education, knowledge management and building communities people return to. Conferences, meetups and internal teams.
Hire or Work With Mary
Open to leadership roles in customer education and knowledge management. Larger consulting engagements run through HDY Haus.
The work
What I help you make clearer
Most communities and support teams are not short of effort. They are short of clarity about who the work is for and where the answers live.
Who the community is for
Who belongs here, what they came for and why they should stay. Without this, every other decision becomes a guess.
Where the knowledge lives
Documentation, onboarding and internal answers that people can actually find, so the same question is not answered from scratch every time.
What participation looks like
Rituals, roles and rhythms that give people a reason to return, beyond posting announcements and hoping someone replies.
How to lead without becoming the bottleneck
Systems that hold when you step away, so the community does not depend on one person being available.
The Community Circle
Somewhere you are known
The Community Circle is a hosted community for people who already know plenty of others but still want somewhere they are recognised. Founding Lifetime Membership is a single payment. There is no subscription to remember and no renewal to cancel.
- Familiar faces and recurring conversations, rather than an endless stream of strangers.
- Regular live circles for conversation, reflection and listening.
- Introductions to people you ought to know, based on shared interests and experience.
- A place you can return to, even after a quiet or difficult season.
The Circle runs on Telegram, so there is no new account to create on this website.
Free updates
Not ready to join? Read along first
I share short notes on community, customer education and knowledge management in a public Telegram channel. It is free, there is nothing to buy, and you can leave whenever you like.
Public channel. Separate from the private Circle group.
Experience
Built on real support work, not theory
My career began in Lagos hospitality in 2012, where I learned that looking after people is a system, not a mood. I spent nearly seven years supporting customers of WordPress membership software, answering the same questions often enough to understand where clarity goes missing.
Today I work as a Customer Education and Knowledge Management Professional, I own HDY Haus, and I advocate for WordPress and open source. The through line has not changed: make the answer easier to find than the question was to ask.
2012
Career began in Lagos hospitality
7 years
Supporting WordPress membership software customers
8,263
Support tickets resolved
One to one
One hour on the thing you are stuck on
A Strategy Session is a single focused hour, just the two of us. You complete a short questionnaire before we meet, so we spend the time on answers rather than on background.
Book and pay
Choose your session and pay securely. You receive confirmation straight away.
Tell me the problem
A short questionnaire covers your situation, what you have already tried and what a good outcome looks like.
Meet for an hour
We work through it together and you leave with decisions you can act on, not a list of things to read.
Speaking and public work
Invite me to speak to your people
I give talks and run workshops for conferences, meetups and internal teams. Sessions are practical and built around your context, not a generic deck.
Customer education
How teaching customers properly reduces the same question arriving over and over, and what to build first.
Knowledge management
Where answers should live, who keeps them current and how people find them without asking a person.
Community and belonging
Building communities people return to, and the quiet systems that keep them alive when nobody is watching.
WordPress and open source
Contributing, supporting and building in the open, from someone who has done it in public for years.
Available for conferences, meetups, internal teams and podcasts, in person and online.
Resources
Read before you decide
Writing on community, customer education and knowledge management. Free to read, nothing to hand over first.
Featured
How to Bring People Together Without Forced Networking
Why the usual advice about mixers and icebreakers rarely produces the connection it promises, and what to do instead when you want people to actually meet.
Read the articleInsights
Longer pieces on the work, published as I write them.
Public Telegram channel
Short notes and working thoughts, free to follow.
About Mary
The longer version of how this work started and where it is going.
In their words
What people say after working together
These three slots are reserved for real testimonials. Nothing here is a quote from a real person yet, and no words have been invented on anyone’s behalf. Send me the quotes and I will place them.
A real quote from someone Mary has worked with will sit here.
A second real quote will sit here, ideally about a specific change rather than a general compliment.
A third real quote will sit here, from a Circle member or a Strategy Session client.
One last thing
Start with the Circle, or start with an hour
If you want somewhere you can be known rather than simply connected, join the Circle for $99 once. If you have one problem you need solved this month, book a Strategy Session instead.
Hiring, speaking or partnership enquiries are welcome too. Get in touch.